Store Policy for Shipping and Returns

Store Policy

 Shipping:

AirLandSeaHobbies ships most of our orders using Hong Kong Post for fast shipping direct to you!. Your purchases are usually shipped in less than 24 hours, never more than 72 hours.  All orders are insured and you will recieve a delivery tracking number for each parcel shipped, large orders sometimes do reguire multiple parcels. Your Tracking number is sent as soon as the order is shipped. Depending on your post office, shipments usually take 4 to 7 days. All models (Aircrafts/Cars/Boats) must be shipped by Air Parcel.   At this time we will not ship any orders with overnight delivery.

Missing and Incorrect Items in Order:

Packing orders involve human interaction. Occasionally human error results in a missing or incorrect item being sent with your order. If this happens, notify us immediately (preferably by Email). We will resolve each problem on a case by case basis.

  Lithium Polymer Batteries:

When you receive your battery or battery pack, test it for low voltage condition before you charge or discharge the battery. Lithium Polymer Batteries as used in R/C applications sometimes have discharge rates exceeding the manufacturer's specified maximum rates for these cells due to the customers use. Therefore, the use of Lithium Polymer batteries in radio-controlled models is to be considered experimental, and there is no long term warranty, expressed or implied, with respect to the capacity, life in cycles, storage, or discharge characteristics of cells in RC use, nor any other use nor aspect. AirLandSeaHobbies will resolve each problem on a case by case basis. We strongly suggest you follow all AMA safety precautions with these cells. Since we cannot guarantee customers will follow the proper safety precautions and use an appropriate, well functioning charger with the correct settings, AirLandSeaHobbies assumes no responsibility for the use of Lithium Polymer battery products by our customers. Your use of this product means you accept our terms and you are fully responsible for any consequences of your use.

  Returned Merchandise:

You must contact our Customer Service department to obtain your RMA #. You can reach us by email at customerservice@airlandseahobbies.com  no returns will be accepted without an authorized RMA number from our company. Any merchandise returned for a refund must be returned within 14 days of purchase. The merchandise must be unused, in its original package, and in resaleable condition. We will not exchange or refund any product with a product package having "defective" or anything else written on it. Servo returns must include the complete unopened accessory package. All returns must include a copy of the original packing list that came with your shipment. For merchandise that is not defective, you will be charged a re-stocking fee equal to our original cost of shipping. You must include a note with the reason for return or exchange or we will not process your return.  

Defective Merchandise: 

Other defective products can be returned for refund or exchange under the following conditions: Merchandise must be returned in its original package. Do not write on the package. Include a brief note describing the defect on a separate piece of paper. Installing and using a battery constitutes used merchandise. Installing a servo constitutes used merchandise. Servo returns must include the complete accessory package. Any servo return with an incomplete or missing package will not be exchanged or refunded. Mechanical damage such as stripped gears, broken control horns, and cracked cases caused by missuse will not be covered by our 30 day warranty. Defective merchandise will only be replaced or refunded within 30 days of purchase. Defective merchandise will be replaced or refunded at our discretion. 

Limits of Responsibility:

We accept no responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. Electrical polarity must be properly observed in hooking up electrical components. Current limits must be observed with batteries, speed controllers, and electric motors. Fuses must be used with all electrical components where indicated (example: speed controllers). AirLandSeaHobbies accepts no responsibility for the improper installation and use of purchased products. 

Shipping Damage Or Packages Lost In The Mail:

All merchandise is shipped insured. Notify us about the shipping damage or loss and we will start the claim process. You will then be advised of the status of your claim.

  Back Orders and Out-Of-Stock Items:

You cannot purchase an item on our web site unless it is in stock. On occasion we may run out-of-stock on an item while we are in the middle of filling orders on a given day. If we run out-of-stock on an item in your order we will remove that item from your order and you will not be charged. We do not keep back orders on any out-of-stock items.

  Our Email and Privacy Policy:

We do not share your private information with any other company. When you give us your Email address we do not share or sell it to anyone. We will send you an Email notification when we have received your order. You will receive an Email notification when your order has been shipped. We do save your Email address in our ordering-customers mailing list. As a result of being on this list, you will receive our monthly (sometimes bi-monthly) newsletter unless you notify us that you wish to be removed. We will send you at most one or two Emails per month.

  Product Pricing:

All prices are subject to change without notice.

  Product Specifications:

All product descriptions and specifications are subject to change without notice.

 

The owners of AirLandSeaHobbies have been involved in the RC hobby for over 30 years. We understand the frustration of receiving faulty products, so we try our best to get your purchase to you in top condition and will try to rectify any problems that may arrive with our product. We care about each of our customers at AirLandSeaHobbies because we are connected by our enthusiam for this great hobby. If any issues arrive with your purchase from AirLandSeaHobbies, please contact us immediately. AirLandSeaHobbies looks forward to being the provider of all the quality products you need to enjoy your Electric Powered RC Hobby.